Shipping and Delivery
Original Paintings
United Kingdom
Original Paintings larger than A3 size are sent via Royal Mail Tracked 48 with insurance and tracking and can take up to 15 days to ship.
Original Paintings A3 size and smaller are sent via Royal Mail Tracked 48.
Note: A3 size is 42 cm x 29.7 cm (16.5 inches x 11.7 inches).
Worldwide
Shipping costs include postage worldwide from the United Kingdom, however, we don’t (and can’t) allow for any local customs, duties or taxes that you may be charged. Any local charges will be your responsibility.
Prints
Prints of all sizes are sent via Royal Mail Signed For with insurance can take up to 15 days to ship.
We endeavour to ship promptly, however, we have no control over the postal system and therefore cannot specify exact arrival dates as this varies from country to country and even parcel to parcel. Standard mail to international countries outside the United Kingdom can take up to 3 weeks to arrive at its destination. Please be aware of these times when ordering.
If your order does not arrive because of some mishap within the postal systems please get in touch in a timely fashion so that we can monitor and correct the problem.
The print will be protected from moisture within an acid-free plastic sleeve and posted in a rigid cardboard mailer. If for some reason your order does arrive damaged, contact us immediately so that we can send a replacement.
Returns & Exchanges of Original Art and Prints
Your satisfaction is most important. If you are not satisfied with your purchase of original art or prints, for any reason, contact us to discuss. We’ll ask that you return the item undamaged and a full refund of the purchase price (less shipping or postage cost) will be processed within 10 days of receiving the item.
Please note that colours on prints and originals may vary slightly due to various reasons including the calibration differences on different computer monitors.
Frequently Asked Questions
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
Check your shipping confirmation email for any mistakes in the delivery address
Ask your local post office if they have your package
Stop by your neighbours in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or your neighbour’s, get in touch with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.
For obvious reasons, there’s no way we can send replacements for the original artwork.
Orders
How are your prints made?
We work with a local print shop.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, get in touch.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please get in touch within a week with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers who receive the wrong or damaged items. If any of these apply, please get in touch with photos of wrong/damaged items and we’ll sort that out for you.
Can I exchange an item for a different size/colour?
Our supplier makes prints on demand, so requesting a size exchange would mean producing an entirely new product and therefore, at this time, we don't offer exchanges.